Terms of Use

These Terms of Use (the “Terms” or “Agreement”) govern your access to and use of the WingMate application, website, and related services (collectively, the “Service”). This is a legally binding contract between you and JSL Studio LLC (“JSL Studio,” the provider of WingMate). By accessing or using WingMate in any way, you agree to be bound by these Terms as well as our Privacy Policy (which is incorporated herein by reference) . If you do not agree with these Terms or the Privacy Policy, you must not use the Service.

In these Terms, “WingMate” or the “Service” refers to the WingMate dating app and any related website, products, or services we provide. The terms “Company,” “we,” “us,” or “our” refer to JSL Studio LLC (and its affiliates or successors). The terms “user,” “you,” or “your” refer to the individual accessing or using the Service. Additional guidelines or rules may apply to certain features of WingMate (for example, community guidelines or contest rules), which will be disclosed to you and are incorporated into these Terms by reference.

Please read these Terms carefully, as they affect your legal rights and obligations. We have included section headings and brief summaries for convenience, but these summaries do not limit the full scope of each section. Note: Section 10 of these Terms contains a binding arbitration agreement and class action waiver. This means that, except for certain types of disputes described in that section, you and WingMate agree to resolve disputes through final and binding arbitration on an individual basis, not in court, and not by a jury trial . Please review that section (and the waiver of jury trial and class actions) carefully. If you do not wish to be subject to arbitration, you have an opportunity to opt out as explained in Section 10.

1. Eligibility

Adult Use Only: WingMate is intended solely for users who are 18 years of age or older. You must be at least 18 (and the age of majority in your jurisdiction) to create an account or use the Service . By accessing or using WingMate, you represent and warrant that you are at least 18 years old and legally competent to form a binding contract. Under no circumstances may anyone under the age of 18 use this Service. We do not permit registrations from minors, and we reserve the right to request proof of age or identity at any time to verify that you are at least 18.

Geographic Restrictions: WingMate is currently available to users located in the United States. By using the Service, you affirm that you are residing in or physically present in the U.S. (WingMate is not intended for use outside the U.S. at this time). We do not guarantee that the Service or these Terms comply with laws outside the U.S., and if you access WingMate from another jurisdiction, you do so on your own initiative and are responsible for compliance with any local laws.

Legal Capacity: You must also be legally capable of entering into this Agreement. This means that you are not barred from using the Service under any applicable laws – for example, you are not a person who is prohibited from using internet services by U.S. sanctions, and you are not located in a country that is subject to a U.S. government embargo. You further represent that you have not been removed or banned from WingMate previously for violating our Terms or policies. If you have had an account terminated by us due to misconduct or violations, you are not welcome to use the Service again.

No Dangerous Felonies/Sex Offenders: In the interest of community safety, you affirm that you have never been convicted of a felony or indictable offense (serious crime), and that you are not required to register as a sex offender with any government entity. WingMate does not conduct routine criminal background checks, but we reserve the right to perform screenings (such as sex offender registry checks) at any time and to exclude individuals who, in our judgment, pose a risk to the community or have engaged in behavior that violates our standards or these Terms .

Truthfulness of Information: You represent that all information you provide to WingMate or other users upon registration and at all other times will be true, accurate, current, and complete, and that you will update this information as necessary to maintain its truth and accuracy. Providing false information (including using a fake identity or misrepresenting your age) is grounds for immediate termination of your account.

If you do not meet all of these eligibility requirements, you must not access or use WingMate. We are entitled to reject or terminate your membership at any time if we suspect that you are not in compliance with the above eligibility criteria. By using WingMate, you acknowledge that we rely on your representations about your eligibility, and we do not guarantee the eligibility of any other users. Use caution when interacting with others, and understand that WingMate is not responsible for any misrepresentations by users regarding their age or identity.

2. Account Registration and Security

Creating an Account: To use WingMate, you will need to create an account by providing certain information. During sign-up, we may require you to provide a valid email address, mobile phone number, and to set a secure password (or utilize third-party login credentials) . In some cases, we might allow or require you to authenticate via a third-party service (such as Sign in with Apple or Google Sign-In). By using a third-party login, you authorize us to access and use certain information from that account (like your name, profile photo, or email) in accordance with our Privacy Policy . You agree to maintain accurate, complete, and up-to-date information in your WingMate account. For example, if you change your phone number or legal name, you should update your account information promptly.

One Account Rule: Each user may only create and hold one account at a time, unless expressly permitted by WingMate. You may not create an account for anyone other than yourself. You also may not create a new account if we have already terminated your prior WingMate account, unless you have our written permission to do so. Accounts are personal to the individual – you are not allowed to transfer your account to someone else or share an account with another person without our approval.

Third-Party Accounts: If you sign in through Apple, Google, or another platform, you must comply with that platform’s terms as well. For example, Apple may require you to use “Hide My Email” or share certain info; Google might require your account to have certain security settings. Those external terms are between you and the third-party; WingMate isn’t responsible for any issues arising from your use of third-party login credentials.

Account Security: You are responsible for maintaining the confidentiality of your login credentials, including any password, authentication method, or personal identification number (PIN) associated with your WingMate account . Do not share your password or verification codes with anyone. If you suspect that someone else has access to your account, change your password immediately and notify us of any breach of security. You are solely responsible for all activities that occur under your account, whether or not you authorized them. This means that if you give someone else access to your account or fail to secure your credentials and someone gains access, you are accountable for how your account is used, including any content posted or actions taken through it.

WingMate will never email or message you to ask for your password or authentication codes; be wary of any phishing attempts. When using a shared or public device, exercise caution by logging out after your session and ensuring no one can see your credentials. We encourage you to use a strong, unique password for WingMate and to enable any additional security features we may offer (like two-factor authentication) for added protection.

Verification Requirements: WingMate may, at its discretion, implement identity or account verification procedures to increase trust and safety. For example, we might ask you to verify your phone number through a texted code, or to complete an email verification. We may also introduce features like photo verification (comparing a selfie to profile photos) or request that you provide a government-issued ID to confirm your identity or age in certain circumstances. By joining WingMate, you agree that we may require these verification steps and that failing or refusing to verify may result in restricted access or termination of your account. We also reserve the right to require you to re-verify your credentials or information at any time – for instance, if we suspect your account has been compromised or if information in your profile appears inconsistent.

Account Use and Ownership: Your account is for your personal use only. You may not authorize others to use your account or assign or otherwise transfer your account to any other person or entity. You agree not to share your login credentials with anyone or do anything else that might jeopardize the security of your account. JSL Studio LLC retains ownership of all accounts on WingMate; you are given a limited license to use your account while complying with these Terms. We reserve the right to reclaim usernames or remove accounts that have been inactive for a long period, violate trademark or property rights, or that we have determined (in our sole discretion) may be harmful to the user community or the Company.

Notification of Breach: If you believe that your account has been hacked, compromised, or accessed without authorization, you must notify us immediately at our contact email (provided at the end of these Terms). We will work with you to try to secure your account and investigate any potential breach. We may ask for information to verify that you are the account owner. For your protection, we may temporarily suspend or freeze your account during such investigation. Please note, WingMate is not liable for any loss or damage arising from unauthorized use of your account (for example, if someone accesses your account and interacts with others, or makes changes to your profile, etc.) prior to you notifying us of the unauthorized access. Once we are notified and can verify your identity, we will take steps to mitigate any further unauthorized activity.

By creating an account, you acknowledge that WingMate and its agents (including any third-party service providers such as Apple or Google for login) may send you emails, text messages, and push notifications as part of the normal operation of the Service. You can control some communication preferences as described in the Privacy Policy and your account settings. However, certain communications (like important account notices or authentication messages) are necessary for the Service and you consent to receive them.

3. User Content and Conduct

WingMate is a platform that allows you and other users to create personal profiles, post content, and interact with one another. It’s crucial that our community remains safe, respectful, and lawful. This section outlines the rules regarding the content you contribute (“User Content”) and the way you conduct yourself on WingMate.

3.1 User Content and License

Your Content: WingMate allows you to submit, upload, or display content as part of your profile and interactions. This can include, for example, your profile photos, written descriptions or biography, answers to prompts or questions, audio or voice introductions, and any other materials or information that you provide or display on the Service (collectively, “User Content”). You are solely responsible for any User Content that you provide or make available on WingMate . This means that you assume all risks related to it, including anyone else’s reliance on its accuracy, or any claims that might stem from the content (such as intellectual property or privacy rights violations).

By creating or posting User Content on WingMate, you represent and warrant that: (a) you own or have all necessary rights and permissions to post that content and to grant the licenses to WingMate under these Terms; (b) the content is truthful to the best of your knowledge (for example, you should not post photos of someone else or a biography that is entirely fictional); and (c) your content and our use of it as permitted by these Terms will not violate any law or infringe any rights of any third party. You also agree that your profile may be viewed by others and that your User Content may be viewed by other users and, potentially, by non-users on WingMate (depending on how the Service is structured, e.g., sometimes profiles can be visible to the public web unless settings say otherwise).

License to WingMate: You retain all ownership rights in the content that you create and provide on WingMate. However, by submitting or posting User Content, you automatically grant WingMate (JSL Studio LLC) and its affiliates a worldwide, perpetual, transferable, sublicensable, royalty-free license to host, store, use, copy, display, reproduce, adapt, edit, publish, translate, reformat, compile, distribute, and otherwise make available the content (and any derivative works thereof) for the purposes of operating, developing, providing, and promoting the Service . This license is non-exclusive (meaning you can license your content to others as well), but our license allows us to use your content without further consent, notice, or compensation to you, subject to applicable law and our Privacy Policy.

For example, this license permits WingMate to display your content to other users (as that is the core function of a dating app), to reformat or resize images so they display correctly on different devices, to edit or remove content that violates our guidelines, to backup your content on our servers, and to use snippets of your content for promotional purposes (such as using a blurred version of a profile photo or a success story testimonial in advertising, if you have agreed to share such a story). We will not, however, sell your personal content to advertisers or use your content in a way that violates your privacy rights as described in our Privacy Policy. The license you grant to us ends when you delete your content or your account, except to the extent your content has been shared with others and they have not deleted it, or it has been incorporated into other Service features (for example, if you participate in a public forum or Q&A, that contribution might remain visible). Even after deletion, we may retain your content in backups or archives for a limited period as described in the Privacy Policy, and WingMate (and its sublicensees) may retain and continue to use, in perpetuity, any of your content that has been made available to other users (for instance, if someone you messaged has a record of that message, it may persist in their account).

Content Visibility: Please be aware that User Content you post may be publicly accessible. While WingMate is generally a members-only community, certain information (like your first name, age, and photos) may be accessible by any user of the Service. In some cases, we may partner with other platforms (for example, displaying WingMate profiles in a partner dating app for cross-community exposure). If you choose to include sensitive information in your profile or messages (such as your religious views, political leanings, or personal contact info), you are doing so voluntarily and at your discretion. We urge you to exercise good judgment about what you share. Do not include contact details like phone numbers, email addresses, or home/business addresses in your public profile fields to avoid misuse by others. WingMate is not responsible for what others do with information you have shared in your profile or made public in the Service.

No Confidentiality: The User Content you post is not considered confidential (with the exception of personal data protected by privacy laws, which we handle according to our Privacy Policy). For any User Content that is a suggestion, idea, or feedback to WingMate (for instance, if you suggest a new feature to our team through a feedback channel), you understand that we may use and implement that feedback without compensating you and without any confidentiality obligation or restriction – essentially treating it as a part of the above license. We appreciate user ideas but are not obligated to use or acknowledge them.

3.2 Community Guidelines – Prohibited Content and Activities

We expect all WingMate users to interact with others in a respectful and lawful manner. By using WingMate, you agree that you will NOT do any of the following on the Service:

Impersonation & Misrepresentation: You will not impersonate any person or entity, or misrepresent your identity or affiliation. This includes not creating a false identity on WingMate, not using photos of someone else as if they were you, not catfishing, and not falsely stating or implying that you are associated with the Company (for example, not pretending to be a WingMate staff member). You must use your own photos and information; profiles must reflect real individuals for genuine connections. Parody or joke profiles are not allowed.
Illegal or Harmful Activity: You will not use WingMate for any illegal purpose or to promote any illegal activities . This includes, but is not limited to: engaging in fraud, selling or distributing illegal substances, promoting violence or crime, or trafficking of any kind. You may not solicit or facilitate any transaction that would be unlawful (for example, prostitution or buying/selling weapons or drugs through the app is strictly forbidden). You also will not use the Service in a way that is harmful to others or that encourages harm (such as instructions for self-harm, creation of dangerous devices, etc.).
Harassment & Hate: You will not bully, harass, or defame any person. This means you must not send or post any content that is threatening, intimidating, stalking, or that encourages others to harass a person. You will not engage in hate speech or hateful conduct. Any content that attacks or demeans an individual or group on the basis of race, ethnicity, national origin, religion, disability, sex, gender, sexual orientation, or any other protected characteristic is absolutely prohibited . Slurs, epithets, and extremist ideology have no place on WingMate. Users are expected to treat each other with dignity and respect, even if they decide not to pursue a match or relationship.
Offensive or Obscene Content: You will not post or share any content that is obscene, pornographic, or sexually explicit . While WingMate is an app for adults and we allow flirting and romance, we do not allow sexually explicit images or videos (for example, genitalia, actual sex acts, or pornography). Partial nudity (such as swimwear or shirtless pics) may be acceptable in a non-sexual context, but content that could be considered lewd or lascivious is not allowed. We also prohibit graphic violence, gore, or any media that is excessively violent or disturbing. Keep your content appropriate for a general adult audience. Also, do not solicit sexual activities in exchange for payment; any such solicitation is considered prostitution or trafficking and will be reported to law enforcement.
Protecting Minors: As noted, WingMate is 18+. Therefore, you must not post any content depicting or involving minors (under 18) in any sexual or inappropriate manner, even if you are a minor or they are your family. Any sexually suggestive content involving minors is not only against our rules but could violate the law and will be reported . Additionally, do not use WingMate to solicit or facilitate any interaction with a minor. If we become aware of any attempt by an adult to contact a minor through WingMate, we will ban the user and may notify authorities.
Privacy and Personal Data: You will not post anyone’s private or personal information without their consent. This includes but is not limited to addresses, phone numbers, email addresses, social media accounts, credit card information, employer details, or any personally identifying information that is not yours. Doxxing (publishing personal details to harass someone) is strictly forbidden. You should also refrain from posting images or videos of other people without their permission, especially if such content is taken from a private context . For example, do not upload a photo of your ex or any person who hasn’t agreed to be featured on your profile. If someone sends you personal information or photos in a private message, you must not share it publicly without their consent.
Intellectual Property: You will not post content that infringes or violates the intellectual property rights of others, including copyrights, trademarks, or trade secrets . This means do not upload photos, music, text, or any other material that you did not create or do not have permission to use. For example, you shouldn’t post professional photos of a celebrity or art images you found on the internet as part of your profile. If you think something is “fair use,” be cautious and ensure you truly understand the doctrine (in most cases, using someone else’s photo on your dating profile would not qualify as fair use). WingMate respects copyright law and expects users to do the same. If you believe content on the Service infringes your intellectual property rights, you can report it as described in the Copyright Infringement section below.
Spam and Commercial Activities: WingMate is for personal dating use, not for businesses or scams. You agree not to send any unsolicited or unauthorized advertising, solicitations, promotional materials, “junk mail,” “chain letters,” “pyramid schemes,” or bulk communications of any kind through the Service . You will not use WingMate to promote any commercial enterprise or endeavor (such as directing users to buy products or services, pushing promotional links, recruiting for a business, etc.) without our prior written consent. For example, you cannot make a profile primarily to advertise your Instagram page, OnlyFans, or any business. Similarly, do not spam others with repeated messages or copy-pasted comments. Any automated use of the system, such as bots or scripts sending messages, is prohibited.
Prostitution and Trafficking: You may not use WingMate to engage in or promote any form of prostitution, escort services, human trafficking, or exploitation. Offering or requesting sexual services for anything of value is strictly banned and grounds for immediate termination and potential reporting to law enforcement. Likewise, attempting to recruit individuals for adult entertainment work or other questionable “opportunities” through the app is prohibited. WingMate is intended for lawful, consensual personal connections only – any illicit use will be acted upon swiftly.
Malicious Software and Hacking: You will not upload viruses, Trojan horses, malware, corrupted files, or any other code or software intended or that could harm the operation of the Service or any user’s device . You agree not to engage in any activity that disrupts, interferes with, or otherwise harms the Service or the networks connected to the Service. This includes not attempting to hack, exploit vulnerabilities, or circumvent security measures of WingMate or our systems. You will not perform any automated data collection (such as scraping, crawling, or spidering) of the Service without our express permission . Also, you may not reverse engineer, decompile, or disassemble the WingMate app or any of our software, nor attempt to derive any source code or underlying algorithms. Any attempts to access servers, APIs, or data in an unauthorized manner (e.g., using someone else’s credentials or faking requests) are prohibited and may be illegal.
Network Abuse: You will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. This means, for instance, you should not use automated scripts to mass-message people, or deliberately flood the Service with requests. You also agree not to “frame” or “mirror” any part of the Service without our prior written authorization. Also, do not use any meta tags or code or other devices containing any reference to WingMate or the Service in order to direct any person to any other website for any purpose.
Use for Intended Purpose: You agree to use WingMate solely for its intended purpose: facilitating personal, romantic connections in a respectful manner. You will not use the Service for data mining, collecting information about others for harassment or any competitive analysis, or any purposes unrelated to personal social interaction. Using WingMate to gather data on individuals for research, dating studies, or any third-party use without our consent is not allowed. Also, do not use the platform to promote ideological agendas in a way that harasses others (e.g., proselytizing in a pushy way), to run surveys or contests that WingMate hasn’t authorized, or to conduct any activities that could impede other users’ experience.

The above list of prohibited conduct, while extensive, is not exhaustive. We reserve the right to determine, in our sole discretion, what behavior or content is abusive, harmful, or objectionable even if it’s not explicitly listed here. We also update our Community Guidelines from time to time and may provide additional rules within the app (for example, tips or pop-ups about behavior). You agree to comply with any such guidelines or rules we communicate.

Our Right to Monitor and Moderate: WingMate is not obliged to monitor every interaction or content on the Service, but we reserve the right to do so for the purpose of operating the Service, to ensure compliance with these Terms, to investigate complaints, or to improve the user experience. We may employ both automated tools and human moderators to review and moderate content and behaviors. This can include scanning messages for known scam patterns, reviewing reported profiles, or using image recognition to detect prohibited imagery. By using WingMate, you agree that we may monitor or review any content you submit (including direct messages) if we suspect a Terms violation or as needed for the safety of our users .

Enforcement Actions: If you violate the letter or spirit of these rules, or otherwise create risk or possible legal exposure for us, we can take action with or without notice to you. Actions may include:

Removing or deleting specific content that violates our guidelines (for example, taking down a photo or message) .
Issuing a warning to you outlining the violation and requiring corrective action or cessation of the behavior.
Temporarily suspending your account or certain features (for example, blocking you from sending messages for 24 hours).
Terminating your account entirely (see Termination section below) and barring you from creating a new one. If we terminate your account for misconduct, you will not be entitled to any refunds for purchases (as detailed in Section 5) .
Reporting you to law enforcement or authorities if your conduct involves potential criminal activity or threats to others’ safety . We will also cooperate with any lawful investigation regarding your behavior if warranted.

The action taken will depend on the severity and nature of the violation as well as your history on the platform. We strive to be fair, but we have no obligation to provide multiple warnings or second chances. Particularly egregious violations (like those involving illegal acts, threats, or exploitation) will likely result in immediate account termination.

If your account is terminated or suspended due to violation of these Terms or other policies, you will not be entitled to any compensation or restoration of unused services, and you may lose any content, data, or privileges associated with your account. WingMate is not liable for the impact that such termination may have on you, such as losing access to connections or content.

User Disputes: You are solely responsible for your interactions with other WingMate users. While we will step in when our rules are broken, we do not mediate typical interpersonal disputes. However, we reserve the right to monitor disputes between users and to take appropriate action if any user’s conduct violates these Terms or otherwise creates liability for us. For example, if two users have an argument and one starts harassing the other, we may intervene on behalf of the harassed user. Always behave in a civil manner and attempt to resolve disagreements respectfully or by simply discontinuing communication.

Report Misconduct: If you encounter someone who is violating these rules or otherwise behaving inappropriately, we encourage you to report them. WingMate provides features for users to block or report others. If you report someone, we may reach out for more information and will take action as deemed appropriate. All reports are confidential – the person you report will not be notified of who flagged them. Do not abuse the reporting function with false reports; doing so can itself be a violation.

3.3 Safety and User Interactions

No Guarantees: WingMate strives to create a respectful community, but we do not conduct criminal background checks on users and we cannot guarantee that every user is who they claim to be . You are responsible for exercising caution when interacting with others, especially when deciding to communicate off the app or meet in person. We strongly advise that initial meetings be in public, that you inform a friend or family member of your plans, and that you take your own transportation. WingMate is not responsible for the conduct of any user on or off the Service; you agree that any meeting or interaction you partake in is at your own risk.

No Solicitation of Personal Data: We encourage you to keep conversations on WingMate until you feel comfortable. Avoid rushing to share personal contact information. Be wary of anyone who quickly asks for financial help, personal identifying information (like your address or workplace), or tries to move the conversation to another platform for no good reason. These can be signs of scamming. Report suspicious users to us – we take such reports seriously.

User Tips and Safety Resources: We may provide Safety Tips or resources within the app or on our website (for example, recommendations on safe dating practices, features like panic buttons, photo verification badges, etc.). We expect you to read and follow these tips for your own well-being . However, these tips are advisory and not exhaustive. Always trust your instincts; if something feels off, you have the right to stop communicating or to block someone. Your safety is paramount, and WingMate’s features (like block/report) are there to empower you.

No Third-Party Beneficiaries: This agreement is between you and JSL Studio LLC. No third party (including other users with whom you interact) is entitled to any rights under these Terms. However, for clarity, our affiliates are considered intended beneficiaries of these Terms with the ability to enforce them as needed.

4. Purchases, Subscriptions, and Billing

WingMate may offer certain premium features or services that require payment (“Paid Services”). This section explains the terms that apply to such purchases. By buying or subscribing to any Paid Services, you agree to the pricing, payment, and billing policies as indicated at the time of purchase, as well as any additional terms presented to you in the purchase flow.

4.1 Premium Features: WingMate’s core matchmaking service is free to use, but we may offer optional paid upgrades to enhance your experience. For example, we might offer a premium subscription (sometimes known as “WingMate Plus” or “VIP Membership”) that provides perks like seeing who liked you, more precise match filters, additional daily matches, or an ad-free experience. We may also offer consumable in-app products (like boosts to increase your profile visibility, or the ability to undo a left-swipe). These Paid Services will be clearly described in-app including their price and duration (if applicable).

4.2 Payment Processors: All monetary transactions are handled by external platform providers depending on how you access WingMate. If you use the iOS app, purchases are processed through Apple’s App Store; if you use an Android app, purchases go through Google Play Store. If WingMate offers a web-based purchase option or direct credit card payment, those transactions might be processed by Stripe or another third-party payment gateway. By making a purchase, you agree to comply with the relevant platform’s payment terms (e.g., Apple Media Services Terms or Google Play Terms of Service) in addition to these Terms .

WingMate itself does not receive or store full credit card numbers or banking information; that data is handled by the payment providers. We only receive confirmation of payment and basic details needed to record your subscription or purchase (like a transaction ID and product ID). Important: Because payments are processed by third parties, if you have billing issues or refund requests for mobile app purchases, typically you may need to contact Apple or Google directly (we outline more on refunds below).

4.3 Auto-Renewing Subscriptions: Some Paid Services, such as premium memberships or subscriptions, are offered on an auto-renewing basis for a set period (for example, monthly, 3-month, or annual subscriptions). This means that your subscription will automatically renew at the end of each billing cycle unless you cancel it before the renewal date. By subscribing, you authorize WingMate (and/or the applicable platform, like Apple or Google) to charge your chosen payment method automatically for the subscription fee, plus any applicable taxes, at the then-current rate for your subscription plan, on or about the first day of each subscription period after the initial term .

For instance, if you purchase a 1-month subscription on January 1, it will renew on February 1, March 1, and so on, and your card or account will be charged each time without additional authorization, until you cancel. If the pricing for your subscription changes in the future, we will notify you and provide an opportunity to cancel before the new price takes effect.

4.4 Cancellation of Subscription: You may cancel an auto-renewing subscription at any time if you no longer wish to use the Paid Service. Instructions for cancellation depend on how you subscribed:

Apple App Store: If you subscribed via Apple, you must cancel through your Apple ID account settings (on your iPhone/iPad or via iTunes on desktop) . Apple’s policies typically require that cancellations be done at least 24 hours before the renewal, to avoid being charged for the next period.
Google Play Store: If you subscribed via Google Play, you should cancel through your Google Play account subscriptions page or the Play Store app. Similarly, Google usually processes cancellations effective at the next billing cycle if done in time.
Direct Credit Card (Stripe) or WingMate Web: If we support direct subscriptions via our website or Stripe, you can cancel by going to your WingMate account settings on the web, or by contacting our support at the email provided. We will provide you a link or interface to manage direct subscriptions.

When you cancel a subscription, you will still retain access to the premium features until the end of the already paid billing period. For example, if your monthly plan renews on the 15th and you cancel on the 20th, you’ve already paid for that month and will have benefits until the next 15th, but it will not renew thereafter. Once the subscription term ends following cancellation, you will lose access to premium features unless you re-subscribe.

Please note: Uninstalling the WingMate app does not cancel your subscription. You must follow the proper cancellation steps as described above. If you simply delete the app but don’t cancel, you will continue to be billed (since the platform won’t know you stopped using it).

4.5 Refund Policy: Generally, all charges for purchases are nonrefundable, and there are no refunds or credits for partially used periods, except as required by law or explicitly stated otherwise . This means if you purchase a subscription or consumable and then decide you don’t want it, we typically will not issue a refund for the remaining unused time or items. However, there are important exceptions and special rights:

Cancellation Grace Period (for certain jurisdictions): Some states or jurisdictions have laws that allow a cooling-off period for subscriptions. For instance, California law (Cal. Civ. Code §1694.1) gives California subscribers the right to cancel a dating service contract within 3 business days of signing up and obtain a full refund . We honor this right. So if you are a subscriber residing in California (or any other location with a similar statutory right) and you cancel within three (3) business days from the start of your subscription, you are entitled to a full refund of the subscription fees. The refund does not apply to services that were used or if you have made any matches/communications within those three days? Actually, by law, usage doesn’t void the right; but if a service was delivered, it might complicate. However, we’ll keep it straightforward: full refund if within 3 days.
- How to exercise 3-day cancellation (California and similar): If you signed up through Apple’s App Store, you’ll need to request a refund through Apple (Apple handles refunds for App Store purchases) . You can do this by using Apple’s refund request system (e.g., through reportaproblem.apple.com or contacting Apple Support). If you signed up through Google Play, contact Google Play support for a refund or reach out to us and we may guide you. If you subscribed directly via WingMate web/Stripe, you must submit a written notice of cancellation to us (an email to customer support at our contact email is acceptable, or you may mail a notice) within 3 business days of purchase, stating that you, the buyer, are cancelling. Include your account identifier (e.g., the email or phone number associated with your account) so we can locate the purchase . We will then issue your refund.
Additionally, certain U.S. states like New York may have laws requiring a similar 3-day right to cancel dating service contracts, which we will also honor. If any such law applies to you, we will comply with it fully.
Technical Issues / Service Problems: If you experienced a serious technical problem that prevented you from using a paid feature (for example, a server outage that persisted for days, or a bug in our app that we can verify), please contact us. We may, at our discretion, provide a pro-rata refund or extension of your subscription in such cases. Our goal is to be fair and ensure you get the service you paid for. This is judged case-by-case and is not guaranteed, but we will listen and try to make it right.
Platform Refund Policies: In many cases, Apple and Google have their own refund policies which might allow refunds under certain conditions (even if we wouldn’t normally). For Apple, as noted above, they handle their own refunds – you often must request via Apple’s system and they decide according to their terms. Google Play typically has a window (often 48 hours) in which you can request a refund for any reason by reaching out via the Play Store. After that, it might be less guaranteed. We encourage you to familiarize yourself with those platform policies. If you request a refund through a platform and it is granted, your premium features may be revoked (since you didn’t pay for them, effectively).
Fraudulent Charges: If you believe you were charged by us in error or that your payment method was used fraudulently for a WingMate purchase, please contact us or your payment provider immediately. We take fraud seriously. Do note that initiating a chargeback or payment dispute without first attempting to resolve with us might result in your account being flagged or suspended (because from our perspective it looks like you got service and then reversed payment). It’s better to communicate so we can sort it out amicably.

4.6 Price Changes: WingMate’s subscription and product prices may change over time. We reserve the right to adjust pricing for our Service or any components thereof in any manner and at any time as we may determine in our sole and absolute discretion. For existing subscribers on auto-renew, if we increase the price, we will provide advance notice and give you an opportunity to cancel before the new price is applied. If you do not cancel, the new rate will apply to your next renewal. We will not retroactively charge you more for a period you’ve already paid for.

4.7 License to Use Paid Features: Purchasing a premium subscription or in-app product doesn’t mean you “own” that feature or any content outright; rather, you gain a limited, non-transferable, revocable license to access the applicable features or virtual items for personal, non-commercial use within the WingMate Service, subject to these Terms. For example, if you buy a “Boost” (to show your profile to more people), that is a one-time service WingMate provides, not a piece of property. You cannot transfer boosts or coins to other accounts unless explicitly allowed. Any virtual items (like “super likes” or other tokens) have no cash value and cannot be exchanged for cash; they are part of the service experience.

4.8 Non-Payment and Chargebacks: If your payment method fails or if a subscription charge is refused (e.g., your credit card expires or your bank reverses the charge), we may attempt to retry billing at a later time; if unsuccessful, we reserve the right to downgrade or suspend your access to paid features until payment is resolved. If you initiate a chargeback or otherwise reverse a payment made for WingMate, we may terminate your account immediately (because that situation often indicates either fraud or a user trying to use service without paying). If you have issues with a payment, it’s better to contact us to resolve amicably rather than going straight to the bank for a chargeback, but that is your right. Note that “friendly fraud” (charging back legitimate charges) is against these Terms and may result in us pursuing the owed fees.

4.9 Free Trials and Promotions: WingMate may occasionally offer free trial periods for subscriptions or promotional discounts. Such offers are for new subscribers or specified categories of users and are subject to eligibility. Free trials will automatically convert to a paid subscription at the regular price if not canceled before the trial ends (we will let you know the duration of the trial and how conversion works when you sign up). Only one free trial per user is allowed (to prevent abuse). If you try to use multiple free trials through multiple accounts, we reserve the right to charge you or terminate accounts. Promotional rates, if offered (like a first month for $X), will, after the promo period, renew at the standard rate unless otherwise specified. Any additional terms for a promotion will be presented in the offer and are hereby incorporated by reference.

4.10 Gift Codes or Third-Party Sales: WingMate itself does not typically authorize sales of subscriptions or features through any third-party websites or “gift cards.” If you purchase a WingMate subscription or benefits through somewhere other than our app or website (for example, some person on eBay claiming to sell a cheap account), you do so at your own risk, and it likely violates these Terms. We cannot honor unauthorized resales or transfers. If we do implement official gift codes or referral bonuses, those will be governed by their own terms.

4.11 Taxes: Advertised prices for Paid Services may not include applicable taxes. Depending on your location, you may be charged VAT, sales tax, or other taxes. Any such taxes will be added at checkout or collected by the platform as required by law. You are responsible for any taxes or fees associated with your purchases.

By making any payment to WingMate, you confirm that you are authorized to use the payment method, and you authorize us (or the app store) to charge the full amount to the payment method you designate for the transaction. You also agree to the third-party payment processors’ user agreements.

5. Intellectual Property Rights

This section describes the ownership of WingMate’s content and trademarks, and the rights you have (and restrictions) in using them, as well as how we handle intellectual property issues like copyright infringement.

5.1 Our Content and Ownership: The Service, including all content and materials created or provided by WingMate (JSL Studio LLC), is protected by copyright, trademark, patent, trade secret and other intellectual property and proprietary rights laws. All content that is part of the WingMate Service (excluding User Content, which is addressed separately) is either owned by or licensed to JSL Studio LLC. This includes, but is not limited to: the WingMate app and website design, text, graphics, logos, button icons, images, audio clips, software code, and the WingMate name and logo . It also includes the algorithms, AI models, and databases that power our compatibility matching and other features, as well as any compilations, collective works, or derivative works created by WingMate.

All of these are referred to as “WingMate Content” or “Our Content”. WingMate (and, where applicable, its licensors) retains all rights, title, and interest in and to Our Content and the Service. Your use of the Service does not transfer or grant you any ownership rights in our intellectual property. Rather, we grant you a limited license as described below.

5.2 Your License to Use the Service: Subject to your compliance with these Terms, WingMate grants you a personal, worldwide, royalty-free, non-assignable, non-exclusive, revocable, and non-sublicensable license to access and use Our Content and the Service for your own personal, non-commercial use. This license is solely for the purpose of enabling you to use and enjoy the Service’s features as intended by WingMate and permitted by these Terms. In plain language, this means you have our permission to use the app and website, to view content that WingMate displays, and to interact with it in accordance with the functionality we provide, for so long as you abide by the rules.

This license does not allow you to do any of the following: (a) You may not copy, modify, or distribute any of Our Content, except as explicitly allowed (for instance, you may share your own profile or someone’s profile with a friend using in-app sharing features, if provided). (b) You may not create derivative works based on Our Content (e.g., you can’t take our code or designs and build a new dating app). (c) You may not use, rent, lease, loan, sell, or resell Our Content or access to the Service to any third party. (d) You may not exploit the Service or Our Content in any unauthorized way, such as scraping it to create a competing service or using info for a commercial venture. Any attempt to do so is a breach of this license and these Terms.

If you violate this license or these Terms, our permission for you to use Our Content and Service terminates immediately, and you must cease any use of Our Content. We reserve the right to revoke your license at any time (for example, if we terminate your account for misconduct).

5.3 WingMate Trademarks: WingMate™, the WingMate logo, and any other product or service names, slogans, or logos that WingMate displays are trademarks and service marks of JSL Studio LLC (whether registered or unregistered) . You are not permitted to use any WingMate trademarks without our prior written consent. This means you cannot, for example, use “WingMate” in the name of your own app or website, or use our logo on merchandise, etc., in a way that would confuse people into thinking it’s endorsed by or affiliated with us. You also may not use our marks in metatags, search keywords, or hidden text for advertising or promotional purposes.

Similarly, any other company’s trademarks that appear on WingMate (like perhaps Apple, Google, or others in app store listings, etc.) remain property of their respective owners. Nothing in these Terms grants you rights to use any third-party marks.

5.4 User Content – Intellectual Property: We covered in Section 3.1 that you retain rights to your User Content but give WingMate a broad license to use it. To reiterate: you own any original content you create (your photos, your written bio), but by uploading it to WingMate, you grant us permission to use it as needed to operate and promote the service . You also represent and warrant that your content doesn’t infringe others’ IP rights (as per Section 3.2 on no IP infringement). If you do include content that’s not yours (say you post a meme or someone else’s photo), you must have the right to do so. We may remove any content that we believe violates intellectual property rights of others.

5.5 Feedback: If you send us any suggestions, ideas, enhancement requests, or feedback (collectively, “Feedback”), you acknowledge that such Feedback is provided voluntarily. We will be free to use, disclose, and otherwise exploit the Feedback as we see fit, entirely without obligation or compensation to you . For example, if you suggest a feature that we end up implementing, we are not obliged to credit you or pay you. You hereby grant WingMate a perpetual, sublicensable, irrevocable, worldwide license to use and incorporate any Feedback you provide. (Simply put: thanks for the ideas, but they become our intellectual property to implement.)

5.6 Copyright Infringement (DMCA) Policy: WingMate respects intellectual property rights and expects users to do the same. If you believe that any content on the Service (including any User Content posted by others) infringes your copyright or someone else’s copyright, you (or the copyright owner, if not you) may submit a notice under the Digital Millennium Copyright Act (DMCA) or similar applicable law. We have designated a Copyright Agent to receive DMCA takedown notices.

How to File a Notice: The fastest way is to email our designated agent at jslstudioteam@gmail.com with the subject line “DMCA Notice”. Alternatively, you can send a notice by mail to:

Copyright Agent – JSL Studio LLC (WingMate)

Attn: Legal Department – DMCA Notice

[Physical Address – Insert mailing address once available], Florida, USA.

To be effective, your notice must be in writing and include all of the following (per 17 U.S.C. § 512(c)(3)):

Identification of the copyrighted work you believe has been infringed. If multiple works are involved, you can provide a representative list.
Identification of the material that is claimed to be infringing (or to be the subject of infringing activity) and that you request to be removed or disabled, including reasonably sufficient information to allow us to locate the material. For example, the profile name and a description of the content, or a direct link to a specific page within WingMate where the content appears (if available).
Contact information for you, including your full name, mailing address, telephone number, and email address, so we can reach you.
A statement that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
A statement that the information in the notice is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the copyright owner.
Your physical or electronic signature (typing your full legal name at the end of your email will suffice as an electronic signature).

Once we receive a valid DMCA notice, we will promptly investigate and remove or disable access to the allegedly infringing content if appropriate . We may also notify the user who posted the content about the takedown. Under the DMCA, that user has the right to send us a counter-notification if they believe the content was removed in error. Counter-notices must also meet legal requirements. If we receive a proper counter-notice, we may restore the content unless you inform us that you have filed a court action seeking to restrain the user from infringing (e.g., a lawsuit).

Repeat Infringers: WingMate will terminate user accounts that are deemed to be “repeat infringers” in appropriate circumstances. If a user repeatedly posts infringing material, despite warnings or takedowns, we will remove them from the Service. We also reserve the right to terminate accounts after a single infringement if the infringement is significant or the user acts in bad faith.

Please note: Filing a false DMCA notice or counter-notice can have legal consequences, including under Section 512(f) of the DMCA (which allows for damages against parties who knowingly misrepresent infringement or removal). If you’re not sure whether content on WingMate infringes your copyright, you might want to consult an attorney first.

5.7 Third-Party Content & Integrations: WingMate may contain content, links, or features provided by third parties or integrate with third-party services (for example, maybe we allow linking to your Instagram feed, or using an AR filter provided by Snap). Third-party content (including User Content provided by others) is the responsibility of those third parties, not WingMate. We do not endorse, warrant, or assume liability for any third-party content or statements. If you use any integration or tap a link to a third-party site, you do so at your own risk and should read their terms. WingMate, for instance, might have a map integration showing nearby places (like a coffee shop to suggest a date location). That map may be powered by Google Maps, which has its own terms and privacy rules. By using those integrated features, you also agree to the third party’s terms.

5.8 Reservation of Rights: All rights not expressly granted to you in these Terms are reserved by JSL Studio LLC. There are no implied licenses under these Terms. We retain all ownership and intellectual property rights in and to the Service and Our Content. You agree not to remove, obscure, or alter any copyright, trademark, or other proprietary rights notices affixed to or contained within any WingMate content.

6. Disclaimer of Warranties

Use at Your Own Risk: WingMate strives to provide an enjoyable and safe dating platform, but we want to make it clear that your use of the Service is at your sole risk. To the maximum extent permitted by applicable law, WingMate is provided “AS IS” and “AS AVAILABLE” . We and our affiliates, licensors, and service providers expressly disclaim any and all warranties and conditions of any kind, whether express, implied, or statutory, including, but not limited to, any warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties that may arise out of course of dealing or usage of trade .

Without limiting the generality of the foregoing, we do not guarantee or warrant to you that:

Service Reliability: The WingMate Service will be uninterrupted, timely, secure, or error-free . We do not guarantee that the app will always function without delays, glitches, or imperfections. There may be times when the Service is down (for maintenance or due to technical issues) or when certain features do not work as intended. We are not responsible for any issues with internet connectivity, network issues, or other outside factors that may affect the performance of the Service. While we aim for high availability and promptly fixing bugs, we make no promises that the Service will be flawless.
Freedom from Viruses: The Service and our servers will be free of viruses, malware, or other harmful components . We implement security measures, but we cannot ensure that the app or site will never be compromised or that third parties won’t attempt to introduce harmful elements. It’s recommended that you use up-to-date device security (like antivirus software) and caution when downloading or accessing content via the app.
Accuracy of Content: Any content or information provided through the Service (whether by WingMate or users) is accurate, complete, or reliable. For instance, we do not warrant that user profiles or communications will always be truthful or free of deception. User Content is not generated or verified by WingMate (aside from perhaps a verification badge indicating something like “photo verified”, which is limited in scope). WingMate does not conduct background checks or endorse any users , and we make no representations about any user’s character, intent, or marital status, etc. Also, if WingMate provides any advice (safety tips, dating tips, etc.), those are general and come with no guarantee of outcome.
Specific Results: We do not guarantee any specific outcomes from using WingMate. For example, we do not promise that by using the Service you will find a romantic partner, meet someone in person, or achieve any specific personal goals. Any statements made in our marketing (like “WingMate helps you meet your match”) are aspirational and not a guarantee. Dating and relationships inherently carry uncertainty and WingMate only facilitates introductions.
Professional Advice: No information or content obtained by you from WingMate (via the Service or from WingMate’s team) shall create any warranty not expressly stated in these Terms. For example, any advice or information (like dating tips, personality compatibility scores, etc.) that you read on WingMate is provided for general informational purposes and does not come with a warranty. We are not liable for decisions you make based on any information provided in the app.

User Conduct and Interactions: WingMate disclaims any liability for the actions or omissions of users on or off the platform. You understand that WingMate does not screen its users (apart from checking age eligibility and removing those reported or found in violation of Terms) and does not inquire into the background of its users or attempt to verify the statements of its users (except where we might do minimal verification for things like photo/selfie verification). We make no representations or warranties as to the conduct of users or their compatibility with any current or future user . You agree that any meeting or interaction with any user is at your own risk. WingMate cannot ensure that other users are who they claim to be or that they are safe to meet. Be cautious and follow safety guidelines.

Third-Party Content and Services: WingMate may contain advertisements or promotions offered by third parties and may provide links to third-party websites or resources. We do not warrant and are not responsible for any third-party content, goods, or services that you might access through WingMate. This includes any advice, opinion, offer, or other information expressed or made available by third parties (including other users). If you interact with third-party services (like a payment processor, or linking to Instagram), that interaction is solely between you and that third party, and we make no warranty regarding such third parties.

No Warranties for Virtual Goods: Any virtual items or currency provided (if any) have no real-world value and are provided without any warranties. They may be discontinued or modified at our discretion, and we don’t warrant their continued availability.

To summarize, WingMate provides the platform “as is” – we do our best but can’t promise perfection or results. You assume all risk for using the Service and for your interactions with other users.

Some jurisdictions do not allow the disclaimer of certain warranties, so to the extent that by law they cannot be disclaimed (e.g., a consumer protection law in your area giving you certain rights), those specific warranties would still apply. However, in such cases, our warranty is limited to the minimum legal requirement.

7. Limitation of Liability

Limitation of Damages: To the fullest extent permitted by applicable law, in no event will JSL Studio LLC (WingMate) or its affiliates, employees, officers, directors, shareholders, agents, licensors, or suppliers be liable for any indirect, consequential, exemplary, incidental, special, or punitive damages arising out of, or in connection with, your access to or use of (or inability to use) the Service, or the behavior of other users or third parties, even if we have been advised of the possibility of such damages . This includes, without limitation, any damages for lost profits, lost data, loss of goodwill, service interruption, device damage, system failure, the cost of substitute services, or for any personal injuries or emotional distress arising from or related to communications or meetings with other users you meet through WingMate.

For example, we will not be liable for:

If you have a bad date or encounter with someone you met on WingMate that results in emotional distress or other harm (we deeply hope that doesn’t happen, and we provide safety tools to minimize risk, but we aren’t liable for those interactions).
If your device or computer experiences issues (like crashes, viruses) allegedly from using our app or site.
If there’s an outage or bug in WingMate that causes you inconvenience or even financial loss (like missing out on a limited time offer or spending money on a subscription during downtime).
If a third party gains unauthorized access to or uses our servers and thereby accesses your personal information (though we strive to secure things, we disclaim liability for data breaches beyond what applicable law might impose).
Any act or omission of any user or third party on the Service or once you meet outside of it.

Cap on Liability: In no event shall our aggregate liability to you for all claims relating to the Service exceed the greater of: (A) US $100, or (B) the total amount of fees (if any) that you have paid to WingMate during the twelve-month period immediately preceding the event giving rise to the liability .

For example, if you’ve paid $30 for a subscription in the last year, our liability to you is capped at $100 (since $100 is greater than $30). If you paid $500 in various purchases in the last year, our liability could be up to $500 (the greater of $100 or what you paid) . If you paid nothing (free user), our liability is capped at $100.

This cap applies collectively to us and our affiliated companies and service providers. It is an overall limit, not per claim.

Additional State-Specific Rights: Some jurisdictions, such as certain states (e.g., California) or countries, do not allow certain exclusions or limitations of liability. For instance, in some places, you cannot exclude liability for gross negligence or willful misconduct, or limit liability for personal injury or property damage. Nothing in these Terms is intended to exclude or limit liability which cannot be excluded under applicable law. However, all other liability will be limited and excluded to the extent permitted by law.

No Liability for User Conduct: You acknowledge that WingMate is a venue for individuals to connect, and we do not have control over (and generally do not pre-screen) the actions or content of users. Therefore, WingMate is not responsible or liable for any defamatory, offensive, or illegal conduct of any user or third party. The entire risk arising out of your use of the Service, including interactions with other users (online or offline), remains with you. If you are dissatisfied with the Service or any content on the Service, your sole and exclusive remedy is to discontinue using it.

Release: You hereby release WingMate and its affiliates from any and all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with any dispute you have with any other user of the Service. This includes, for instance, disputes over conversations, dates, or content that someone posted. If you are a California resident, you waive California Civil Code §1542 (which says a general release does not extend to claims which the creditor doesn’t know about at the time of release, which if known would have affected the settlement). In simple terms, you waive any laws that might limit this release to cover only known claims, so that this release can include unknown/unanticipated claims as well.

Applicability: The limitations of liability and exclusion of certain damages in this section apply whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if WingMate has been advised of the possibility of such damage. They apply to the maximum extent permitted by law.

By using WingMate, you agree that you understand and accept these risk allocations and limitations of liability as part of the bargain between you and WingMate; without them, the service would not be provided.

8. Indemnification

You agree to indemnify, defend, and hold harmless JSL Studio LLC (WingMate), its affiliates, and each of their respective officers, directors, employees, agents, partners, and licensors (collectively, the “Indemnified Parties”) from and against any and all complaints, demands, claims, damages, losses, costs, liabilities, and expenses (including attorney’s fees) arising out of or related to:

Your Use of the Service: Any use or misuse of WingMate by you, including any content you post or share, and any interactions or disputes you have with other users or third parties through the Service. Essentially, if your actions (or inactions) lead to someone else making a legal claim against WingMate or experiencing harm, you’ll step in to defend and cover us .
Your Breach: Your breach or alleged breach of these Terms, our Privacy Policy, or any other applicable policy. If you break a representation or obligation under this Agreement and that causes trouble for us (like a legal dispute or regulatory issue), you will take responsibility.
Your Violation of Law or Rights: Your violation of any law or regulation, or infringement of any rights of any third party, including intellectual property rights or privacy rights. For example, if you upload a photo you don’t have rights to and the copyright owner sues WingMate, you agree to indemnify us for that. Or if you defame someone via our app and they sue WingMate, you cover us.
Your Content: Any claim that your User Content (photos, text, etc.) caused damage to or violated the rights of a third party. For instance, if you posted a picture of someone without permission and that person claims their privacy or publicity rights were violated, you would indemnify us from any resulting liability.
Your Interactions: Any injuries, losses, or damages (to property or person) resulting from any interaction or meeting with other users that you connect with via WingMate (except to the extent caused by our gross negligence or intentional misconduct). While we disclaim liability for those under Section 7, this indemnity means if someone else (or their family, etc.) tries to hold WingMate responsible for something that happened between you and that person, you will indemnify WingMate.

Defense and Control: WingMate reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claim. If we choose to handle the defense, we’ll use our own legal team, but you will still be financially responsible if it’s an indemnifiable claim. You must not settle any such matter without the prior written consent of WingMate, as an unfavorable settlement could adversely affect WingMate (e.g., imposing obligations on us). We will make reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

This indemnification provision will continue to apply even after you discontinue using WingMate or after termination of this Agreement.

Example to illustrate: Suppose you post content accusing another person of something bad (and it’s not true). If that person then sues WingMate for defamation because the content was on our platform, you would indemnify WingMate – meaning you’d cover our legal costs and any judgment or settlement – because it was your content that triggered the claim. Or, if you do something criminal using WingMate (say you scam someone out of money through the app), and that person sues WingMate, again you’d indemnify us.

We strongly encourage you to be thoughtful and lawful in your use of WingMate, not just to avoid harming others but also to avoid triggering this indemnity obligation.

9. Dispute Resolution (Arbitration & Class Action Waiver)

Please read this section carefully. It affects your rights and will impact how legal claims you and WingMate have against each other are resolved.

9.1 Initial Dispute Resolution: Most concerns or questions can be resolved quickly by contacting WingMate Customer Support at jslstudioteam@gmail.com. You and WingMate agree to use best efforts to settle any dispute, claim, question, or disagreement directly through consultation and good-faith negotiations, which shall be a precondition to either party initiating a lawsuit or arbitration.

If we cannot resolve the dispute informally, then subject to the exceptions below, you and WingMate agree that all disputes arising out of or relating to these Terms or the use of the Service will be resolved solely through final and binding arbitration, rather than in court (the “Arbitration Agreement”). You and WingMate are each waiving the right to a trial by jury or to participate in a class action lawsuit or class-wide arbitration .

9.2 Scope of Arbitration Agreement: This Arbitration Agreement is intended to be broadly interpreted. It includes, but is not limited to:

Claims arising from or related to these Terms, the WingMate Service, any aspect of your relationship with WingMate, the termination of your relationship with WingMate, and claims relating to the interpretation, applicability, enforceability, or formation of this Arbitration Agreement.
Claims based in contract, tort, statute, fraud, misrepresentation, or any other legal theory. Essentially, any legal disputes (with the exceptions noted below) must go to arbitration.
Claims that arose before this or any prior Terms (including, to the extent permitted by law, claims that arose before the existence of this Arbitration Agreement).
Claims that may arise after the termination of these Terms.

The arbitration will be administered by a neutral arbitrator instead of a judge, and the arbitrator shall have the authority to award the same damages and relief that a court would (including injunctive and declaratory relief or statutory damages), but only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. The arbitrator’s decision will be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

9.3 Exceptions – Claims Not Covered by Arbitration: Notwithstanding the foregoing, **either you or WingMate may choose to bring an individual action in a U.S. small claims court (if the claim qualifies and remains in that court’s jurisdiction) . Also, this Arbitration Agreement does not require arbitration of the following types of claims, which are excluded from arbitration:

Claims for Equitable Relief in IP Matters: Either party may bring a lawsuit in court seeking a temporary injunction, restraining order, or other equitable relief to protect its intellectual property rights (for example, trademark, trade secret, copyright, or patent rights) . This is because such relief might be needed immediately and arbitration might not be able to provide quick action. After the court issues any necessary provisional relief, the underlying merits of the IP dispute could still go to arbitration if applicable, but immediate injunctive relief can be sought in court.
Claims of Sexual Assault or Harassment: In accordance with the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act of 2021 (9 U.S.C. § 402), you are not required to arbitrate disputes or claims of sexual assault or sexual harassment arising after the Act’s effective date if you prefer to bring them in court . In other words, if you have a personal injury claim or tort claim for sexual assault or harassment connected to your use of WingMate (e.g., against another user or possibly against WingMate), you can choose to go to court. WingMate will not enforce this Arbitration Agreement to the extent it would be inconsistent with that federal law.
Small Claims: As noted, either party can opt to pursue an eligible claim in small claims court (for example, if you have a qualifying claim under the small claims threshold). If the claim is transferred or appealed to a different court (or exceeds the small claims limit), the arbitration agreement will apply.

If a claim is brought in court (per an above exception) and a jury trial is available, you and WingMate waive any right to a jury trial for those court claims, as permitted by law (except where such waiver is prohibited by law). In any litigation between you and WingMate in court, both parties agree to waive any right to a jury trial and have the case decided by a judge.

9.4 Initial Notice Requirement and Informal Resolution: Before you or WingMate commence arbitration, the party seeking arbitration must send the other a written Notice of Dispute (“Notice”). The Notice to WingMate should be sent by email to our legal address: jslstudioteam@gmail.com, and also by certified mail to: JSL Studio LLC – Legal (Dispute Notice), [Insert Mailing Address], Florida, USA. We will send any Notice to you at the most recent email and mailing address we have on file (so please keep your contact info up to date).

The Notice must: (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought. You and WingMate agree to negotiate in good faith about the claim, including by conferring by telephone or video call if either party requests it, to attempt to resolve the dispute informally. If you are represented by counsel, your counsel may participate in the conference, but you shall also fully participate (unless excused). We each agree to spend at least 30 days from the date of receipt of the Notice in an effort to informally resolve the dispute before proceeding to arbitration .

If the dispute is not resolved within 30 days after the Notice is received, either party may proceed with filing for arbitration.

9.5 Arbitration Procedures: The arbitration will be administered by the American Arbitration Association (AAA) (or if AAA is not available, another established arbitration provider agreed to by both parties, or appointed by a court if we cannot agree). If AAA, then we will apply the Consumer Arbitration Rules (or the appropriate rules for the nature of the dispute) in effect at the time the arbitration is initiated, except where those rules conflict with this Arbitration Agreement. You can find AAA’s rules on their website (www.adr.org).

Key points about the arbitration:

Arbitrator: The arbitration will be conducted by a single, neutral arbitrator. The arbitrator is bound by these Terms. The arbitrator, and not any federal, state, or local court or agency, shall have the exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability or formation of this Arbitration Agreement, including any claim that all or part of this Arbitration Agreement is void or voidable, or whether a claim is subject to arbitration (arbitrability). However, the arbitrator cannot decide or enforce class action waiver issues in a way that permits class arbitration; that’s addressed below.
Location: You may choose to have the arbitration conducted by telephone, videoconference, based on written submissions, or in-person in the county where you live or at another mutually agreed location . If we can’t agree on a location and an in-person hearing is requested, the default will be a location in the U.S. that is reasonably convenient for both parties; if that is contested, the arbitrator will decide.
Fees and Costs: Payment of all filing, administration, and arbitrator fees will be governed by the AAA’s rules. We will reimburse your portion of the arbitration filing fee (which is usually around $200 for consumer arbitrations as of these Terms) if your claim is for $10,000 or less, unless the arbitrator finds your claims frivolous or brought for an improper purpose (under Federal Rule of Civil Procedure 11 standard, for instance). If your claim exceeds $10,000, the allocation of fees will be as provided by AAA rules (for example, AAA may split fees between parties). However, we will pay all such fees and costs if required by law or if the arbitrator determines that the costs would be prohibitive for you as compared to litigation and not otherwise waived by AAA. Each party will bear their own attorneys’ fees, unless a statutory claim allows the prevailing party to recover attorneys’ fees, in which case the arbitrator may award reasonable fees to the prevailing party under the standards of applicable law .
Individual Hearings; Evidence: Arbitration is less formal than court. The arbitrator may allow limited discovery (exchange of information) consistent with the expedited nature of arbitration. But broad discovery like in court is typically more limited. The arbitrator shall apply the Federal Rules of Evidence and the applicable law, to the extent consistent with arbitration. The arbitrator can issue subpoenas if necessary to obtain documents or witnesses, just like a judge.
Decision: The arbitrator will make a decision in writing, and, if requested by either party, provide a statement of reasons (findings and conclusions). The arbitrator’s award shall be final and binding, except for a limited right of review under the Federal Arbitration Act (FAA). Judgment on the award may be entered in any court with jurisdiction. The arbitrator can grant any relief that a court could, including declaratory or injunctive relief, but only on an individual basis and only to the extent necessary to provide relief warranted by the individual claim.

9.6 Class Action Waiver: You and WingMate agree that any proceedings to resolve or litigate any dispute will be conducted solely on an individual basis. Neither you nor WingMate will seek to have any dispute heard as a class action, as a general private attorney general action, or in any other proceeding in which either party acts or proposes to act in a representative capacity . The arbitrator shall not have authority to combine or aggregate similar claims or conduct any class, collective, or representative arbitration. The arbitrator can only decide your and/or WingMate’s individual claims. If for any reason a claim proceeds in court rather than arbitration, you and WingMate each waive any right to a jury trial and agree that the claim will proceed only on an individual, non-class basis .

9.7 Mass/Collective Arbitration Procedures: (This addresses the possibility of numerous claimants filing coordinated arbitration demands, which can be burdensome. We include some procedural safeguards aligned with what some companies do to manage mass filings fairly.) If, at any time, 25 or more similar demands for arbitration are asserted against WingMate by the same or coordinated counsel or entities, regardless of where filed, the additional following protocol shall apply: The parties shall randomly select 10 test demands to proceed first. WingMate will not pay arbitration fees for the remaining demands until the first ten have been resolved. The arbitrator(s) for the test cases will render awards, which shall be binding only as to those individual claimants, not as precedents. If the remaining claims are not resolved after the test cases, the parties shall engage in good faith mediation or settlement discussions. If still not resolved, then the next set of 10 demands will proceed under the same process. This staged process is intended to promote efficient resolution, and neither party shall seek to circumvent it. If a court, however, finds this mass arbitration provision unenforceable, then the specific mass arbitration demands in question shall proceed in court rather than arbitration; the class action waiver in Section 9.6 shall still apply.

9.8 Opt-Out Right: You have the right to opt out of this Arbitration Agreement by sending us a written notice of your decision to opt out. If you do so, neither party can require the other to participate in arbitration. To opt out, you must send a written notification via email to jslstudioteam@gmail.com with subject “Arbitration Opt-Out” or via U.S. Mail to: JSL Studio LLC – WingMate Opt-Out, [Mailing Address]. Your opt-out notice must include your name, address, the email and/or phone number associated with your WingMate account, and an unequivocal statement that you want to opt out of this Arbitration Agreement. To be effective, the opt-out notice must be postmarked or emailed no later than 30 days after the date you first accept these Terms (which is typically the date you initially create your account or first use WingMate with these Terms in effect). If you do not opt out within this 30-day period, you and WingMate shall be bound by the arbitration terms in this Section.

Opting out of arbitration will not affect any other provisions of these Terms, and you will still be bound by all other parts of this Agreement, including any other dispute resolution provisions (e.g., the forum selection for court disputes in Section 11). If you opt out of this Arbitration Agreement, you will not be penalized in any way for doing so (you can still use WingMate).

9.9 Severability of Arbitration Terms: If any portion of this Arbitration Agreement is found to be unenforceable or unlawful for any reason, (1) the unenforceable provision shall be severed (removed) and the remaining arbitration terms shall be enforced to the fullest extent permitted by law, and (2) severance of the provision shall have no impact on the remainder of the Arbitration Agreement or the parties’ obligation to arbitrate disputes (or on any other provisions of these Terms). However, if the class action waiver (Section 9.6 above) is found to be unenforceable or void, then the entire Arbitration Agreement (i.e., this Section 9) shall be null and void. In such case, the parties agree that any actions that would have been arbitrable will instead be resolved exclusively in state or federal courts as set forth in Section 11, and that such court proceedings shall be conducted on an individual basis without class relief . Under no circumstances will an arbitrator or court have authority to conduct or allow class or representative proceedings for claims falling under this Arbitration Agreement.

9.10 Survival: This Arbitration Agreement section shall survive termination of your account or these Terms and any bankruptcy or other legal proceeding by either party.

To summarize, by agreeing to these Terms, you are agreeing to resolve most disputes through individual arbitration and to waive the right to participate in class actions or class arbitrations, except for the limited opt-out and exceptions provided. We’ve aimed to make this process fair and not overly burdensome to either party, but it does mean giving up the traditional court litigation path for covered disputes.

10. Governing Law and Venue

All matters relating to the WingMate Service or these Terms, and any dispute or claim arising therefrom or related thereto (whether in contract, tort or otherwise, and whether brought in arbitration or court), shall be governed by and construed in accordance with the laws of the State of Florida, United States, without giving effect to any conflict of law principles that would cause the laws of another jurisdiction to apply .

However, the Federal Arbitration Act (9 U.S.C. §1 et seq.) will govern the interpretation and enforcement of the Arbitration Agreement in Section 9 (since that involves interstate commerce).

If for any reason a claim proceeds in a court rather than in arbitration (for example, if you timely opt out of arbitration, or if a court of competent jurisdiction finds that the Arbitration Agreement is unenforceable in whole or in part), then exclusive jurisdiction and venue for any legal action will be the state courts of Miami-Dade County, Florida or the federal court of the United States District Court for the Southern District of Florida (Miami Division) . In such cases, both you and WingMate consent to the exercise of personal jurisdiction by and venue in those courts .

You and WingMate agree that any such court action will be brought solely in Florida, and you waive any objection that it is an inconvenient forum or that the venue is improper. If you reside outside of the United States, you agree that you are still subject to the jurisdiction of the Florida courts for any such claims and that you will not contest jurisdiction or venue.

Applicability of Other Laws: We acknowledge that WingMate operates only in the U.S. and these Terms are written with U.S. law in mind. If you happen to use WingMate outside the U.S. (even though it’s not intended or marketed for outside U.S.), you are responsible for compliance with any local laws. But the governing law for the contract remains Florida/US law.

Exceptions: As noted, the Arbitration Agreement covers most disputes. If the Arbitration Agreement is deemed not to apply, then these Governing Law and Venue provisions apply. Additionally, any claims that are allowed to proceed in court per Section 9 (such as intellectual property claims or small claims that one chooses to pursue in small claims court) shall be governed by Florida law and, except small claims actions which can be in small claims court, shall be brought in the specified Florida courts.

International Use: We make no representation that the Service is appropriate or available in any particular location. If you choose to access or use WingMate from outside the United States, you do so at your own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. But the law that governs the Terms themselves and any dispute (subject to arbitration and the exceptions) is Florida law.

This governing law clause will be enforced to the maximum extent permitted by applicable law. Some jurisdictions (like in some countries) might apply their own consumer protection laws or require the application of their law if you are a resident there. However, given our service is US-only, we expect Florida law to apply uniformly.

11. Changes to Terms

WingMate is a dynamic service, and we may need to update or modify these Terms from time to time. WingMate reserves the right to modify, amend, or change these Terms at any time (a “Change”). If we do so, we will provide notice of the Change by updating the “Effective Date” at the top of the Terms and, if the changes are material, by providing additional notice to users. This might include sending you an email, posting a notification within the app, or other reasonable means .

Material Changes: What constitutes a “material” change is determined by WingMate in good faith and using common sense and reasonable judgment. Material changes could include, for example, changes to the arbitration agreement, changes to payment terms, or other changes that significantly affect your rights or obligations. For any material changes, we will make a reasonable effort to notify you in advance (or contemporaneously if advance notice isn’t feasible). For example, we might prompt you to accept new Terms upon login or send an email summarizing changes.

Continued Use = Acceptance: Your continued use of the Service after any Changes indicates your acceptance of the revised Terms . If you do not agree to the updated Terms, you must stop accessing or using WingMate. We encourage you to review these Terms periodically for any updates.

Affirmative Acceptance for Certain Changes: If we make any changes to the Limitation of Liability (Section 7) or Dispute Resolution/Arbitration (Section 9) provisions, we will seek to obtain your affirmative acceptance of the updated terms, to the extent required by law . That might mean an in-app pop-up that requires you to click “Accept” before continuing use. If you do not affirmatively accept such a change, you may not be able to continue using the Service for new interactions, though you could discontinue use and close your account if you choose. Notwithstanding, any material change to the Arbitration Agreement will not apply to disputes of which WingMate has actual notice on or before the date the change takes effect.

Non-Material Changes: Some updates might be editorial (typos, clarifications) or not materially affecting usage. We may not explicitly notify you of those, beyond updating the Terms on our website or app. Such changes are effective when posted, unless otherwise stated.

Entire Agreement & Previous Versions: These Terms (including the Privacy Policy and any additional terms referenced) constitute the entire agreement between you and WingMate regarding the Service, and supersede any prior agreements or understandings (written or oral) . If we update these Terms, the most current version will replace prior versions. You agree that unless explicitly stated, changes will apply prospectively only.

We will note the date of last revision at the top of the Terms. If you wish to keep track, you should save or print a copy of the Terms for your records on the date you first agreed to them and whenever updated.

12. Miscellaneous

This section contains additional terms that are more general in nature, but still important.

Entire Agreement: These Terms, together with the Privacy Policy, and any other agreements expressly incorporated by reference herein, constitute the entire agreement between you and JSL Studio LLC regarding the use of WingMate, and supersede all prior or contemporaneous understandings, communications, or agreements, written or oral, regarding its subject matter . In case of a conflict between these Terms and any other terms on the Service (for example, in-app disclosures or FAQs), these Terms will generally control unless the other terms are explicitly identified as modifying these Terms. Nothing in this clause limits any liability for fraudulent misrepresentation.
No Agency: No partnership, joint venture, employment, or agency relationship exists between you and WingMate as a result of these Terms or your use of the Service. You are an independent user of the Service, and nothing in these Terms is intended to confer any authority to either party to bind the other to any obligation, unless explicitly stated.
No Waiver: Our failure or delay to exercise or enforce any right or provision of these Terms does not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of WingMate. Similarly, no course of conduct between you and WingMate or any other party will be deemed to modify any provision of these Terms. If we do not immediately take action on a violation, it does not mean we cannot or will not take action later.
Severability: If any provision of these Terms (or part thereof) is found to be invalid, illegal, void, or unenforceable by an arbitrator or a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible and the remaining provisions of these Terms shall continue in full force and effect . However, as noted in Section 9 (Arbitration), if certain provisions (like the class action waiver) are found unenforceable, specific rules apply (potentially nullifying the arbitration clause). Outside of that context, for general provisions, even if one part is invalid, the rest remains binding.
Assignment: You may not assign, transfer, or delegate any rights or obligations under these Terms (in whole or in part) to any third party without our prior written consent. Any attempted assignment without such consent will be null and void. WingMate (JSL Studio LLC) has the right to assign or transfer these Terms in connection with a merger, acquisition, sale of assets, by operation of law, or otherwise without your consent or notice. These Terms will inure to the benefit of WingMate’s successors and assigns.
Third-Party Beneficiaries: Except as expressly provided in these Terms, there are no third-party beneficiaries to these Terms. This means no other person or company (such as a friend you introduce or a company that might have assisted in development) has rights under these Terms. However, Apple Inc. and Google LLC (and their subsidiaries) are deemed third-party beneficiaries under these Terms solely with respect to the provisions in Section 13 (Third-Party App Stores), and they have the right to enforce that section against you as applicable .
Force Majeure: WingMate shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials. We will use reasonable efforts to resume service as soon as these force majeure events are resolved if they affect WingMate’s operations.
Headings and Summaries: The section titles and brief introductory summaries (in italics) in these Terms are for convenience only and have no legal or contractual effect. They do not limit or define the scope of any section. We include them to help you navigate the document, but the full text of each section is what legally matters.
Interpretation: In these Terms, the words “include” or “including” mean “including without limitation.” Use of the singular includes the plural and vice versa. Any ambiguities in the interpretation of these Terms shall not be construed against the drafter (i.e., just because we wrote these Terms doesn’t mean ambiguities will automatically be resolved in our favor – they’ll be interpreted fairly according to their meaning and context).
Survival: Any provision of these Terms which by its nature should survive termination of your use of the Service (whether by deletion of account or discontinuation of service) shall survive such termination. This includes, but is not limited to, provisions concerning ownership of content, disclaimers, indemnity, limitations of liability, dispute resolution, and governing law.
Notices: WingMate may provide notices or communications to you via email, written notice, or through posting on our website or app. It is your responsibility to keep your email address updated. Any notices that you provide to us must be given in writing to the addresses provided in these Terms (for specific issues like opting out or DMCA, use those instructions; for general inquiries, use our contact email).
Contact Information: If you have any questions or concerns about these Terms, you can contact us at jslstudioteam@gmail.com or by mail at JSL Studio LLC, [Mailing Address], Florida, USA (Attn: Legal). We will do our best to respond promptly.

13. Third-Party App Stores

Since WingMate is distributed through third-party app stores (like the Apple App Store for iOS and Google Play for Android), the following additional terms apply to you when you obtain the WingMate app through those platforms. These terms are required by the app store providers and are intended to make clear the relationship between you, WingMate, and the app store.

Acknowledgment: You acknowledge that these Terms are between you and WingMate (JSL Studio LLC), and not with Apple or Google or any other app store provider. The app store is not responsible for the WingMate app or its content. WingMate, not the app store, is solely responsible for the app and its content, as well as any support or maintenance (to the extent required by law).

App Store Terms: Your use of the WingMate app must comply with the terms of service of the app store from which you downloaded it (e.g., Apple Media Services Terms for the App Store, or Google Play Terms of Service) . In the event of a conflict between these Terms and the app store terms, the more restrictive or app store-specific term will take precedence solely with respect to your use of the app through that store . For example, if Apple’s terms prohibit something that our Terms don’t mention, you still have to abide by Apple’s rules for the iOS version.

License to Use: We grant you a limited, non-transferable right to install and use the WingMate mobile app on devices that you own or control, as permitted by the app store’s usage rules (e.g., Apple’s App Store allows you to install on any Apple devices you own or control) .

Maintenance and Support: The app store has no obligation to provide any maintenance or support services for the WingMate app . WingMate is responsible for any support, as specified in these Terms or required by law. For instance, if you have a question or issue with the app, you should contact us (not Apple or Google), and we’ll handle support.

Warranty: To the maximum extent allowed by applicable law, the app store has no warranty obligation whatsoever with respect to the WingMate app . As stated in Section 7, we provide the app as-is without warranties, but if any warranty is implied by law, any claims under such warranty must be directed to WingMate, not the app store. For example, if the app fails to conform to any applicable warranty, you may notify Apple (if you got it via Apple) and Apple may refund you the purchase price (if any) of the app; beyond that, Apple will have no other warranty obligation with respect to the app . Any other claims (like product liability or legal compliance) are addressed between you and WingMate or as otherwise provided by these Terms.

Product Claims: You acknowledge that WingMate, not the app store, is responsible for addressing any claims by you or any third party relating to the WingMate app or your possession/use of it . This includes, for example: (i) product liability claims, (ii) any claim that the app fails to conform to any legal or regulatory requirement, (iii) claims under consumer protection or similar legislation, or (iv) claims that the app infringes a third party’s intellectual property rights (though Apple and Google’s procedures for IP infringement might involve their store, our Terms and Section 5.6 handle infringement issues) .

Third-Party Beneficiary: You and WingMate acknowledge that the app store provider (and its subsidiaries) are third-party beneficiaries of these Terms as it relates to your use of the WingMate app on their platform . This means that upon your acceptance of these Terms, the app store (like Apple or Google) will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary with respect to your use of the app obtained from them . For instance, if you violate the usage rules of the app store, they could enforce those specific terms.

Legal Compliance: You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a “terrorist supporting” country, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties . This is especially relevant to Apple’s requirements, because Apple, as a U.S. company, can’t allow apps to be provided to sanctioned countries or individuals.

Developer Name and Address: Should you need to contact us or if any issues arise, you can reach the developer (JSL Studio LLC) at the contact information provided in these Terms (under Contact Information in Section 12 and at the end). For Apple’s rules: If you have any questions, complaints, or claims with respect to the WingMate app, you may contact us at jslstudioteam@gmail.com or mail: JSL Studio LLC, [Address], Florida, USA, Attn: WingMate Support.

No Conflict: These third-party app store terms are not meant to conflict with any other terms in these Terms or add obligations on WingMate beyond what’s set forth elsewhere. They primarily clarify obligations as between the end-user, WingMate, and the app store. We include them to comply with app store policies and ensure you’re aware.

14. Contact Information

If you have any questions about these Terms of Use, need to send any legal notices, or have any concerns regarding the Service, you may contact us using the information below:

JSL Studio LLC (WingMate Support)

Email: jslstudioteam@gmail.com

Mailing Address: JSL Studio LLC, [Insert Street Address], Miami, FL [ZIP], USA.

For faster response, we recommend reaching out via email. When contacting us, please include sufficient detail about your inquiry or issue so we can assist you effectively (such as your account email/phone, the issue encountered, etc., but do not include sensitive info like passwords).

Customer Service: For general help with your account or the WingMate app, you can also visit our Help Center (if available on our site/app) or email our support team at the above email. We strive to respond to support inquiries within a reasonable time frame, but please allow a few business days especially for complex issues.

Legal Notices: Any legal notices (excluding normal customer support communications) should be sent to the mailing address above, Attn: Legal Department. That includes subpoenas, formal dispute notices (as per Section 9.4), or other legal correspondence.

We value your feedback and aim to address your concerns while protecting both your rights and ours through these comprehensive Terms. Thank you for reading these Terms of Use carefully and for being a responsible member of the WingMate community. By creating an account or continuing to use WingMate, you confirm that you understand and agree to these Terms.

Happy Matching, and thank you for using WingMate!